The Alure Co. — Refund & Return Policy
Last Updated: August 24, 2026
We want customers to know exactly what to expect when purchasing from The Alure Co. Because our fragrance and body products are personal care items, our return policy is designed to protect the quality, safety, and integrity of our products.
Final Sale Products
All Perfume Oils, Concentrated Body Oils, and Luxury Body Butters are final sale.
We do not accept returns or exchanges because of personal fragrance preference, change of mind, or because a customer no longer wants the product.
Opened or used personal care products cannot be returned or exchanged.
We strongly encourage customers to review product descriptions, fragrance notes, scent profiles, sizes, and other product information carefully before purchasing.
Damaged, Defective, or Incorrect Items
Although our products are final sale, we will review requests involving products that:
- Arrive damaged
- Arrive defective
- Leak or have a verified packaging/product malfunction
- Are materially different from what was ordered
- Were incorrectly fulfilled by The Alure Co.
Please contact us within 48 hours of confirmed delivery to report an issue.
Your request should include your order number and clear photographs of both the product and its shipping packaging.
Submitting a request does not automatically guarantee a refund. Each claim is reviewed based on the circumstances and documentation provided.
When a claim is approved, The Alure Co. may provide an appropriate resolution, which may include a refund, replacement, or other resolution, depending on the circumstances.
Fragrance Preference
Fragrance is highly personal, and scent perception, projection, and longevity may vary from person to person.
Disliking a fragrance, finding a fragrance too strong or subtle for your personal preference, or experiencing a fragrance differently than expected does not constitute a product defect.
Please review fragrance descriptions and scent notes carefully before ordering.
Exchanges
The Alure Co. does not offer exchanges on Perfume Oils, Concentrated Body Oils, Luxury Body Butters, or other personal care products.
If an item arrives damaged, defective, or incorrect, please follow the procedure above rather than attempting to exchange the product.
Order Cancellations
Orders may be canceled only before the order enters fulfillment.
For The Alure Co., an order is considered to have entered fulfillment once a shipping label has been created or purchased.
Once fulfillment has begun, the order can no longer be canceled or modified.
Please contact us as soon as possible if you need to request a cancellation. We cannot guarantee cancellation if fulfillment has already begun.
Refund Processing
If The Alure Co. approves a refund, it will be issued to the original payment method used for the purchase.
The amount of time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are generally non-refundable unless the refund results from an error by The Alure Co. or another circumstance in which we determine a shipping refund is appropriate.
Contact Us
If you experience an issue with your order, please contact The Alure Co. using the customer service contact information provided on our website and include your order number so we can locate your purchase.