Contact information
Contact Information
At The Alure Co., we’re committed to providing exceptional customer service. To help us respond as quickly as possible, please use the email address that best matches your inquiry.
General Questions
For:
- Product recommendations
- Fragrance questions
- General business inquiries
- Website questions
- Wholesale inquiries
- Media or partnership requests
Orders & Order Changes
For:
- Order status updates
- Order cancellations (before fulfillment begins)
- Address corrections
- Order modifications
- Shipping questions before delivery
Please contact us as soon as possible if you need to make changes to your order. While we will make every reasonable effort to accommodate requests received before fulfillment begins, changes cannot be guaranteed once processing has started.
Customer Support
For:
- Damaged or defective products
- Incorrect items received
- Missing items
- Delivery issues
- Return or replacement requests
- Any issue after your order has been delivered
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photographs of the product and its packaging.
Website
Response Time
Our goal is to respond to all emails within 1–2 business days. During product launches, holidays, or promotional events, response times may be slightly longer.
Thank you for choosing The Alure Co. We appreciate your support and look forward to helping you.