The Alure Co. — Shipping Policy
Last Updated: August 24, 2026
At The Alure Co., we carefully prepare and package each order to ensure your products arrive safely and securely. Please review the information below regarding order processing, shipping, and delivery.
Order Processing & Fulfillment
Orders are generally processed and prepared for shipment within 2 business days. Business days are Monday through Friday and exclude weekends and applicable holidays.
Orders placed before 3:00 PM will begin processing that business day. Orders placed after 3:00 PM will begin processing the following business day.
For example:
- An order placed Monday before 3:00 PM is expected to ship by Wednesday.
- An order placed Monday after 3:00 PM is expected to ship by Thursday.
- Orders placed Friday or over the weekend will begin processing the following business week.
Processing times refer to the time required for The Alure Co. to prepare your order for shipment and are separate from carrier transit times.
Shipping Rates
Shipping costs are calculated based on the available carrier service, shipping destination, package details, and other applicable carrier factors.
The shipping charge and available delivery option will be displayed at checkout before you complete your purchase.
From time to time, The Alure Co. may offer promotional or complimentary shipping on qualifying orders. Any applicable offer will be displayed on our website or during checkout.
Delivery Estimates
Estimated delivery dates are based on the shipping carrier’s estimated transit time and begin after your order has been processed and transferred to the carrier.
Carrier delivery estimates are not guaranteed by The Alure Co. Delays caused by the shipping carrier, severe weather, holidays, service interruptions, or other circumstances outside our control may affect delivery.
Tracking Your Order
When tracking information becomes available, it will be provided using the contact information associated with your order.
Please allow time for the carrier to scan and update your package after the shipping label has been created.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.
Lost, Delayed, or Misdelivered Packages
Once an order has been transferred to the shipping carrier, tracking and delivery updates are provided by that carrier.
If your tracking information shows an unusual delay or your package is marked delivered but cannot be located, please contact the applicable carrier and/or The Alure Co. so the available next steps can be reviewed.
The Alure Co. is not responsible for carrier delays or packages delivered to an incorrect address supplied by the customer.
Damaged Packages
If your order arrives damaged, please contact The Alure Co. within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the affected product
- Clear photographs of the shipping packaging
This information allows us to review the issue and determine the appropriate resolution.